# Explorer FAQ and troubleshooting

Canonical: https://docs.projectbabbage.com/docs/metanet-explorer/faq

Mobile wallet and browser help, exchange funding, recovery, and Mountaintops session history, address saves and wallet fees.

Answers for **Explorer 1.2.1**, checked October 26, 2026. For desktop behavior, use the [Client FAQ](https://docs.projectbabbage.com/docs/metanet-client/faq).

## Is Explorer a blockchain block explorer?

Here, Metanet Explorer is the **mobile browser and wallet**. These guides describe browsing websites and using wallet capabilities, not a site for searching arbitrary blocks and transactions.

## Why does a website work on desktop but not on my phone?

Open the site inside Explorer. A normal mobile Safari/Chrome tab does not automatically have Explorer's wallet bridge. Confirm your wallet is signed in, reopen the intended app tab and inspect any wallet prompt. Builders should test [SDK connection, origin and network](https://docs.projectbabbage.com/docs/metanet-client/developers) before investigating a paid action.

## How do I receive money from an exchange?

Open [mountaintops.net](https://mountaintops.net/) **inside Explorer**, choose **Show My BSV Address** and use that address for the exchange's BSV-network withdrawal. Return to **Get Balance → Import Money**. Do not paste your identity key into an exchange address field. Follow the [full funding walkthrough](https://docs.projectbabbage.com/docs/metanet-client/funding) for fees, timing, privacy and missing-funds checks.

## Does Explorer buy BSV for USD?

A USD display does not establish a card/bank purchase facility. Buy BSV with your chosen provider when needed, then withdraw and import it using the appropriate receive method. These guides do not promise an integrated fiat purchase or availability of a particular exchange.

## How do I send BSV back to an exchange?

Open Mountaintops inside Explorer with the intended sending profile. Get the exchange's BSV deposit address from your own exchange account, then use Mountaintops' **SHOUT BSV** form to enter the address and amount in BSV. Review the wallet prompt and follow the [exchange-deposit walkthrough](https://docs.projectbabbage.com/docs/metanet-client/funding#send-from-metanet-to-an-exchange). Check minimums, fees and confirmations, and retain the transaction ID. A sent transaction and a credited exchange balance are different milestones.

## Can I make it my default browser on iPhone?

The verified iOS 1.2.1 release lacks the required system default-browser entitlement. Open Explorer directly and enter the website URL there. A pending platform request or a later source change is not proof that the installed app supports the feature.

## Do I need to approve everything a site asks for?

No. Read the origin, capability, amount and scope. Decline requests that do not match your task. Manage the site's permissions through the wallet's permission controls. Changing an app origin or profile can change which grants apply; bypassing prompts is not a troubleshooting step.

## Why is a payment waiting in Receive?

Some identity-key payments need explicit receipt before they become spendable. Open Receive, inspect the sender/amount and choose **Receive**, or use **Receive All** for the waiting list. Explorer 1.2.1 also improves automatic receipt between your own profiles. Check the destination profile, Activity and incoming list before sending again.

## What if the app was backgrounded, closed or lost its connection?

Reopen it and check the relevant task state first. For recovery, finish any pending wallet-save/password stage. For a purchase, check Activity and the app's receipt. For a wallet-data import/export, inspect its saved job or file. Do not repeat a spend or delete app data just to clear an ambiguous status.

## Does exporting wallet data include my signing keys?

No. **Settings → Wallet data files** exports wallet history and records, separately from key recovery. Keep the account recovery material and encrypted-file passphrase too. A local file still inside the app is not an independent backup. Follow [backups and recovery](https://docs.projectbabbage.com/docs/metanet-client/backup-and-recovery) before reinstalling or replacing the phone.

## What should I send support?

Use [Babbage support](https://projectbabbage.com/contact) and include Explorer version, iOS/Android version, network, app URL, failing step and redacted error. Say whether the site was open inside Explorer and whether a transaction ID or pending receipt exists. Never send verification codes, passwords, recovery keys, private keys or full wallet-data files in a public conversation.

## Does a Mountaintops address expire? Are my coins lost?

Receiving and free-index coverage can expire under BRC-234. Read the address card and
**Refresh coverage** before a withdrawal. Before a date is known, the card names the
last passing stage and next activation that expires the address, or says no later cutoff
is scheduled at stage 27. Transaction eligibility still matters. There is no fixed date before the mainnet
block-1,000,000 anchor and later chain/volume/notice conditions. Once retired, the
address is permanently blocked for new receiving in Mountaintops. Replace it in saved
exchange and recurring-payout instructions. Coins received before expiration remain
yours: use **Check retained funds → Import Money**. Do not assume new deposits sent
after expiration will be discovered. See [address coverage](https://docs.projectbabbage.com/docs/metanet-client/funding#address-coverage-changes).

## Can I recover Mountaintops without the old browser or device?

Yes, with the same restored BRC-100 wallet account/profile and its supported wallet
data/storage service. **Show My BSV Address** reloads encrypted PushDrop records and
wallet-retained evidence. The original address remains derivable as well. No old
browser data, Mountaintops export or manually remembered key ID is required. Keep the
wallet's own backups; provider history/proofs and spend-status availability still
matter. A failed historical check is not proof that funds are gone. Follow
[wallet-backed recovery](https://docs.projectbabbage.com/docs/metanet-client/funding#wallet-backed-recovery-including-expired-addresses).

## Why does finding or selecting an address ask for a payment or permission?

Search, **Pause search** and **Continue search** are free browser computation.
A found match is not saved, shared or selected automatically. **Save address to wallet ·
fees apply** publishes its encrypted record; **Use this address** separately saves the
receiving preference. Each save creates a **1-satoshi output plus network fees**, with
wallet approval. **Save progress to wallet · fees apply** is another explicit record;
use **Resume saved stage N search** to continue that checkpoint on another device.
Unsaved progress remains only in the current page. These are separate operations,
not a fixed all-in price. Imports and outgoing payments have their own network fees.
An empty wallet's first import needs no extra prepaid action-status record. Review the
[fee table](https://docs.projectbabbage.com/docs/metanet-client/funding#fees-and-wallet-approvals); do not delete recovery
outputs or share an address whose save was not acknowledged.

## Why did Mountaintops transaction history disappear after reloading?

**Transactions this session** is a temporary display that clears when you reload or
leave the page. Your native wallet retains its own Activity/action records, saved
addresses and coin evidence. Native unfinished-action checks still protect against
repeating an uncertain payment. An empty session list is not proof that a payment
failed: check wallet Activity, the transaction ID and the recipient before sending again.