Explorer FAQ and troubleshooting

Answers for Explorer 1.2.1, checked October 26, 2026. For desktop behavior, use the Client FAQ.

Is Explorer a blockchain block explorer?

Here, Metanet Explorer is the mobile browser and wallet. These guides describe browsing websites and using wallet capabilities, not a site for searching arbitrary blocks and transactions.

Why does a website work on desktop but not on my phone?

Open the site inside Explorer. A normal mobile Safari/Chrome tab does not automatically have Explorer's wallet bridge. Confirm your wallet is signed in, reopen the intended app tab and inspect any wallet prompt. Builders should test SDK connection, origin and network before investigating a paid action.

How do I receive money from an exchange?

Open mountaintops.net inside Explorer, choose Show My BSV Address and use that address for the exchange's BSV-network withdrawal. Return to Get Balance → Import Money. Do not paste your identity key into an exchange address field. Follow the full funding walkthrough for fees, timing, privacy and missing-funds checks.

Does Explorer buy BSV for USD?

A USD display does not establish a card/bank purchase facility. Buy BSV with your chosen provider when needed, then withdraw and import it using the appropriate receive method. These guides do not promise an integrated fiat purchase or availability of a particular exchange.

How do I send BSV back to an exchange?

Open Mountaintops inside Explorer with the intended sending profile. Get the exchange's BSV deposit address from your own exchange account, then use Mountaintops' SHOUT BSV form to enter the address and amount in BSV. Review the wallet prompt and follow the exchange-deposit walkthrough. Check minimums, fees and confirmations, and retain the transaction ID. A sent transaction and a credited exchange balance are different milestones.

Can I make it my default browser on iPhone?

The verified iOS 1.2.1 release lacks the required system default-browser entitlement. Open Explorer directly and enter the website URL there. A pending platform request or a later source change is not proof that the installed app supports the feature.

Do I need to approve everything a site asks for?

No. Read the origin, capability, amount and scope. Decline requests that do not match your task. Manage the site's permissions through the wallet's permission controls. Changing an app origin or profile can change which grants apply; bypassing prompts is not a troubleshooting step.

Why is a payment waiting in Receive?

Some identity-key payments need explicit receipt before they become spendable. Open Receive, inspect the sender/amount and choose Receive, or use Receive All for the waiting list. Explorer 1.2.1 also improves automatic receipt between your own profiles. Check the destination profile, Activity and incoming list before sending again.

What if the app was backgrounded, closed or lost its connection?

Reopen it and check the relevant task state first. For recovery, finish any pending wallet-save/password stage. For a purchase, check Activity and the app's receipt. For a wallet-data import/export, inspect its saved job or file. Do not repeat a spend or delete app data just to clear an ambiguous status.

Does exporting wallet data include my signing keys?

No. Settings → Wallet data files exports wallet history and records, separately from key recovery. Keep the account recovery material and encrypted-file passphrase too. A local file still inside the app is not an independent backup. Follow backups and recovery before reinstalling or replacing the phone.

What should I send support?

Use Babbage support and include Explorer version, iOS/Android version, network, app URL, failing step and redacted error. Say whether the site was open inside Explorer and whether a transaction ID or pending receipt exists. Never send verification codes, passwords, recovery keys, private keys or full wallet-data files in a public conversation.

Does a Mountaintops address expire? Are my coins lost?

Receiving and free-index coverage can expire under BRC-234. Read the address card and Refresh coverage before a withdrawal; there is no fixed date before the mainnet block-1,000,000 anchor and later chain/volume/notice conditions. Once retired, the address is permanently blocked for new receiving in Mountaintops. Replace it in saved exchange and recurring-payout instructions. Coins received before expiration remain yours: use Check retained funds → Import Money. Do not assume new deposits sent after expiration will be discovered. See address coverage.

Can I recover Mountaintops without the old browser or device?

Yes, with the same restored BRC-100 wallet account/profile and its supported wallet data/storage service. Show My BSV Address reloads encrypted PushDrop records and wallet-retained evidence. The original address remains derivable as well. No old browser data, Mountaintops export or manually remembered key ID is required. Keep the wallet's own backups; provider history/proofs and spend-status availability still matter. A failed historical check is not proof that funds are gone. Follow wallet-backed recovery.

Why does finding or selecting an address ask for a payment or permission?

Browser search itself is computation. Saving an address, selection, progress or other recovery metadata creates encrypted PushDrop wallet records: a 1-satoshi output per record plus network fees, with wallet approval. Several records may be needed; this is not a fixed all-in price. Imports and outgoing payments have their own network fees. An empty wallet's first import needs no extra prepaid action-status record, while publishing a new mined address still needs funds for its metadata writes. Review the fee table. Do not delete recovery outputs or share an address whose save was not acknowledged.